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Frequently Asked Questions

Creating a *2018# Wallet For Myself

How do I create a *2018# Wallet?

You can create a 2018 Wallet by dialing *2018#. Then reply with the state you currently live in and then reply with a 4-digit PIN number. You will get an message telling you that you have successfully created your 2018 Wallet.

Why do you need to know the state where I live?

We need to know the state you live in so that we can know how many *2018# Wallets exist in a particular state. This will allow us to plan effective promotions, "make more" initiatives or bonuses on a state level.

If I don’t give my 4-digit PIN number to anyone, do you have access to my 4-digit PIN number?

No, we do not know your 4-digit PIN number. It is encrypted so we cannot see it, your *2018# Wallet is safe as long as you do not give your PIN number to ANYONE.

Can I create a *2018# Wallet for someone else?

We need to know the state you live in so that we can know how many *2018# Wallets exist in a particular state. This will allow us to plan effective promotions, "make more" initiatives or bonuses on a state level.

Do I get a bonus for creating a *2018# Wallet for someone else?

No, you do not get a bonus for creating a *2018# Wallet for another person. You get a bonus when the person makes a sale transaction.

Can I create a *2018# Wallet with all my phone numbers?

Yes, you can create a *2018# Wallet on all your different phone numbers.

Can I create a *2018# Wallet on a mobile network if it not included in your telecom partners?

No, you cannot create a 2018 Wallet with a phone number from a mobile operator that is not on the *2018# service.

Creating a *2018# Wallet For Someone Else

If I create a *2018# Wallet for someone else, will they have access to my 2018 Wallet?

No, another person will not have access to your *2018# Wallet even if he was the one that created your *2018# Wallet.

If I create a *2018# Wallet for someone else, will I have access to their 2018 Wallet?

No, you will not have access to any other person's *2018# Wallet even if you were the one that created their *2018# Wallet.

Why can't I set the 4-digit PIN for the *2018# Wallet I created for someone else?

A 4-digit PIN number is a security measure that you must use to complete your 2018 Wallet transactions to keep your money safe. We designed the *2018# Wallet to ensure that only the owner of the phone knows the PIN number for his *2018# Wallet. DO NOT GIVE YOUR PIN NUMBER TO ANYONE.

If I create a *2018# Wallet for someone else, do I have to pay money into their *2018# Wallet?

No, you do not have to pay money into anyone's *2018# Wallet even if you were the one that created that person's *2018# Wallet.

Do I get a bonus for creating a *2018# Wallet for someone else?

No, you do not get a bonus for creating a *2018# Wallet for another person.

My *2018# Wallet 4-digit PIN Number

My 4-digit PIN Number does not work. Why?

If your enter the correct PIN number using your phone prompt, it may add a space after you PIN number. Please enter your PIN number yourself without using your phone prompt. If the problem persists, you can reset your 4-digit PIN by dialling *2018# and select Reset PIN number.

Why do I have to reset my 4-digit PIN?

You may have to reset your PIN number if you have forgotten it or if someone else knows your PIN number without your permission.

How do I reset my 4-digit PIN?

To reset your 4-digit PIN number, Dial *2018# and select Reset PIN number Then reply with the amount you last put into your 2018 Wallet. If you answer this question correctly, reply with the amount of your last airtime sale. If you answer this question correctly, you will be asked to enter your new PIN number.

Making a Sale Transaction from my *2018# Wallet

What is the minimum amount of airtime I can sell in one sale transaction?

The minimum amount of airtime you can sell in on transaction is N50.00

What is the maximum amount of airtime I can sell in one sale transaction?

There is no maximum amount of airtime you can sell in one transaction.

Can I also use my commission balance and bonus balance to sell airtime from my *2018# Wallet?

Yes, you can sell your *2018# Wallet sales commission and bonuses as airtime. You can sell any amount up to your total wallet balance which includes the money you put in your wallet + your commission earned from sales + any bonuses we have paid into your bonus.

Can I sell airtime without money in my *2018# Wallet?

No, you cannot sell airtime without money in your *2018# Wallet.

Can I use my *2018# Wallet for anything other than airtime sales?

Currently, you cannot use your *2018# Wallet for any other type of transaction besides airtime sales.

My *2018# Wallet timed out during a sale transaction. What is the quickest way to sell airtime?

The quickest way to sell airtime is to dial the following codes: dial *2018*AMOUNT# to top up your own phone number. For MTN sales, dial *2018*1*AMOUNT*PHONENUMBER# and for Airtel sales dial *2018*2*AMOUNT*PHONENUMBER#

What is my commission?

Your commission on sales to other phone numbers is 2% while your commission on sales to your phone number is 1.5%.

How can I earn a bonus?

You can earn a bonus when we run bonus promo's or you can earn a bonus when any of your registered agents makes a sale by creating a 2018 Wallet for someone else and you earn a bonus on all their sales.

Putting Money in My *2018# Wallet

How do I put money into my *2018# Wallet?

If you have a GT Bank account, a *737# PIN number, and of course, money in your GT Bank accunt, you can put money in your *2018# Wallet by dialling *737*50*AMOUNT*2018# enter the persons phone number and on confirmation the money will be in the person's wallet immediately with no charges.

Can someone who does not have a *2018# Wallet put money into my 2018 Wallet?

Yes, any person that does not have a *2018# Wallet can put money in your *2018# Wallet if he has a GTBank account, a *737# PIN number, and of course, money in his GTBank account. See "my 2018 Wallet partners" section on this FAQ page for more information

Do I have to put money into my *2018# Wallet?

Yes, you have to put money in your *2018# Wallet to be able to sell airtime but you do not have to put money in your wallet to access the *2018# menu.

How am I sure my money is safe with *2018#? Can I trust you?

Your money is kept in the bank you use to put money in your wallet. We will not use your money for anything unless you verify the sale transaction using your 4-digit PIN number. Your money is 100% safe with *2018#.

Putting Money in Someone Else's *2018# Wallet

Can I put money into someone else's 2018 Wallet?

Yes, you can put money into anyone's *2018# Wallet. All you need is a GTBank account, a *737# PIN number, and of course money in your GT Bank account. Simply dial *737*50*AMOUNT*2018# enter the persons phone number and on confirmation the money will be in the person's wallet immediately with no charges.

Can I put a higher amount than I have in my wallet into someone else's *2018# Wallet?

Yes, you can put more money into any person's *2018# Wallet than you have in your *2018# Wallet. Remember that any *2018# Wallet can be funded by any GTBank account.

If I created a *2018# Wallet for someone else, can the person put money into their *2018# Wallet by him/herself?

Yes, an person can put money in his *2018# Wallet even if he did not create his wallet by himself. All he needs is a GTBank account, a *737# PIN number, and of course, money in his GTBank account.

My *2018# Wallet Partners

Do I need a GTBank account to create a *2018# Wallet?

No, you do not need a GTBank account to create a *2018# Wallet. However, you will need anyone with a GTBank account to put money in your *2018# Wallet. Anyone with a GTBank account can put money in your *2018# Wallet and there are No Charges.

How do I put money in my *2018# Wallet?

You put money in your *2018# Wallet by transferring money from a GT Bank account to your *2018# Wallet. Anyone with a GTBank can put money in your *2018# Wallet using GT Bank's *737# service.

I have never used GTBank 737 but I have a GTBank card. How do I set my 737 PIN number?

You can set your GT Bank *737# PIN number by dialling *737*5#, then reply with "no debit card" then reply with your 10-digit account number of your GT Bank account and then reply with any 4-digit number. This 4-digit number is your *737# PIN number.

Will you have other banking partners in the future?

Panel 7.5

I experience session timeout

My *2018# Wallet times out in the middle of a transaction. Why?

Your transactions time out because the length of a USSD connection is 100 seconds after which the session is ended. One way to avoid this happening is to use our short string dials for your transactions and ensure that you avoid distractions whilst making a transaction.

What happens to my transaction if my *2018# Wallet timesout?

Nothing happens to your transaction if the session times out. If you have not entered your 4-digit PIN number to confirm your transaction, then the airtime sale is not completed and money is not deducted from your *2018# Wallet.

What if I have approved a transaction and my *2018# Wallet timesout?

If you have entered your 4-digit PIN number to approve a transaction and the session times out, dial *2018# to see 2018 Wallet, enter your 4-digit PIN number and reply with "Transaction History". If you see the transaction on your last five sale transactions list then your sale was successful.

How can I check if a sale transaction is successful if I have not received my transaction successful notification and my *2018# Wallet timesout?

You can check if an airtime is successful by dial *2018# to see your 2018 Wallet. Enter your 4-digit PIN number and reply with "Transaction History". In that menu, you will see a summary of your last 5 successful sales, and your last 5 successful payments into your 2018 Wallet.

Logging Issues on my *2018# Wallet

How can I contact Customer Care if I have issues with my *2018# Wallet?

If you have any issues with your *2018# Wallet, please call our multi-lingual customer care agents on 0816 718 2196, 0816, 718 7456, 0902 082 1162, and 0808 597 2701. From 8am - 5pm, Monday - Friday.

Does your Customer Care team speak multiple languages?

Yes, the Customer Care team is a helpdesk and speak English, Pidgin, Yoruba, Igbo and Hausa.

What if I sell airtime to the wrong phone number?

You are asked enter your 4-digit PIN number to confirm a sale. Please ensure the phone number you want to sell airtime to is correct before you enter your 4-digit PIN number as we cannot recover the airtime from the phone number once the sale transaction is completed.

What if I sell airtime twice because I did not receive a successful sale transaction notification when I sold it the first time?

You can check if an airtime is successful by dial *2018# to see your 2018 Wallet. Enter your 4-digit PIN number and reply with "Transaction History". In that menu, you will see a summary of your last 5 successful sales, and your last 5 successful payments into your 2018 Wallet. Do not sell airtime again unless you are sure the transaction has not been successful.